Tell me and I’ll forget;
Show me and I’ll retain part;
Involve me and I’ll learn. - Chinese proverb
Training
Today’s workplace demands productive communication, positive relationships and extraordinary performance. Chambers Consulting Group, LTD provides customized training programs on the following topics through workshops and seminars. Your leaders and managers will discover meaningful insights into the communication skills essential to leadership excellence. Through educational and training programs, they will gain a renewed desire, along with the skills, to make a difference in the workplace and throughout your organization. Deborah’s perspectives on these topics were gleaned from her 24 years of management experience.
- How To Excel at Delivering Customer Service
- Customer Service… What Is It and Why Is It Important?
- The Mechanics of Team Building
- How to Achieve High Performance Team Status
- Defining Leadership Within a Changing Environment
- Who is Responsible for Your Development?
How To Excel at Delivering Customer Service
This workshop focuses on the fundamentals of customer service by defining the necessary ingredients to achieve customer satisfaction status. Today’s marketplace requires the ability to be one step ahead of the customer’s request. Participants will develop the necessary mindset to deliver superior service to every customer, every time. You will develop a competitive edge by focusing on the little things within your business that make the difference.
Customer Service… What Is It and Why Is It Important?
The organization that can define and execute customer service in their targeted market within the current economic climate will ultimately be rewarded with sustained sales. In this workshop you will explore the behaviors needed to become service-driven and customer friendly within the parameters of your business.
The Mechanics of Team Building
The definition of a team is a group of people working together for a common purpose. You will work through the process of creating your definition of the common purpose of your organization. A step-by-step approach will be used to create the desired team-building framework that is necessary for your success. A successful team does the right thing at the right time. The desired end result of the workshop will be a focused team ready to pursue the challenges of delivering consistent results.
How To Achieve High Performance Team Status
What behaviors define a high performance team? What are the required team dynamics to create the transformation to high performance status? Team assessments are conducted in this workshop to answer these questions. The group will measure the effectiveness of their internal communication as well as define the characteristics of a high performing system. Additionally, you will evaluate the team’s current ability to perform the required roles of a high performance team. Action plans are developed to address any observed team deficiencies.
Defining Leadership Within a Changing Environment
The rules organizations have used for years to define leadership may no longer apply in the current workplace. To be successful today, an organization must be able to rapidly respond to the ever-changing needs of its external and internal customers. Today’s leader or manager must be proactive, and possess a management style capable of clearly defining expectations. Leaders must be able to articulate a clear direction and create trust in their leadership ability. In this workshop you will explore the 12 Dimensions of Leadership that are critical to the success of your organization.
Who Is Responsible For Your Development?
We will assist your staff in their quest to learn more about themselves as they learn to work more effectively with others. Through the use of DiSC®, your staff will learn how and when to adapt their behavior in order to reduce conflict and enhance individual and team performance. They will explore the requirements to become more accountable for results within your organizational environment in order to achieve their career goals.
Each of these topics can be customized as 3-hour workshops or full day seminars. All programs are interactive using assessment tools, team exercises and role-plays.
We also provide train the trainer sessions for all of our programs.
